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Library Branch Manager

Department: Lucero
Location: Pueblo, CO

Located 100 miles south of Denver, Pueblo is not just any city in Colorado- it's an historic and diverse place that has a hometown vibe under big open skies! Pueblo City-County Library District is an award-winning library district, made up of eight branches, that proudly serves as an integral part of the Pueblo community. In our efforts to provide the best possible public library system in our community, our work to renew public libraries in Pueblo continues with our new plans to renovate the Patrick A. Lucero library. Since its opening in 2014, The Patrick A. Lucero Library has been fully embraced by Pueblo's historic eastside community.

The Patrick A. Lucero Library Branch Manager provides leadership in a community library with focus on encouraging visits, circulation, program attendance, and use of digital resources. The Branch Manager manages a staff and is accountable for achieving key results. This position works collaboratively with the management team on programming, services and change initiatives. Management of the facility, grounds and fiscal responsibilities are key elements of this position.

The Library Manager reports to the Associate Director of Public Services and manages a team of exempt and non-exempt employees. This position has overall responsibility for customer service at the branch; resolves escalated issues and addresses problems as they occur. The Lucero Branch Manager works closely with other departments including support services. Builds relationships and partnerships in the community that support and expand library services, programs, and events. Networks with peers and professional organizations to stay current on trends in public libraries and in relevant technology. The position provides excellent customer service demonstrating the ability to communicate effectively with people regardless of age, race, sexual orientation, ability level or background.

PRIMARY DUTIES AND RESPONSIBILITIES

  • Responsible for the overall administration of a community library including planning and oversight of the library’s operations, staff, facility, and grounds.
  • Manages a staff of seven employees, participates in hiring, creates work schedules, communicates clear performance expectations, and conducts performance reviews. Develops and monitors work improvement plans as needed. Handles employee relations issues with assistance from the Human Resources Department.
  • Tracks and analyzes operational data and statistics; creates financial, statistical, and narrative reports on branch library operations. Makes presentations to library staff, the Board of Trustees, and other groups.
  • Participates in the development of the branch budget and annual goals. Develops projections for future needs in resources and staff to meet goals and objectives.
  • Has overall responsibility for customer service for the branch. Ensures customer service practices are followed. Applies communication techniques to reduce tension in escalated situations. Responds to incidents to include enforcing policy, calling responders if needed, writing suspensions or other corrective actions.
  • Works directly to serve customer library needs with customers who may be experiencing mental health challenges, homelessness, addiction, human welfare, and exclusion issues to include troubled youth.
  • Manages daily operations of the library within defined procedures and policies.
  • Communicates with the Community Relations Department for marketing, publicity, and partnership initiatives. • Works with Facilities to ensure that the building and grounds of the branch are properly maintained.
  • Works with Collection Development to maintain a vital collection; facilitates the weeding process. • Collaborates with other department managers and librarians to create efficiencies in programming.
  • Acts as a liaison to maintain awareness of community events, interests, and needs which avail themselves to current or potential library services and programs; attends community meetings to stimulate interest in the Library.
  • Leads team efforts to maintain a safe and secure environment for customers and staff by maintaining awareness of surroundings and working in accordance with safety policies and procedures.
  • Leads regularly scheduled department meetings. Attends All Staff Development Days and other training sessions to acquire new skills and to stay current on all information that is pertinent to PCCLD.
  • Stays current on trends that impact public libraries including technology trends. • Reads daily organizational communications from intranet, e-mail, newsletters and print announcements. Stays current on all library services, programs, and events throughout the district. Regularly accesses electronic time keeping, payroll, and personnel employee access systems.

OTHER DUTIES AND RESPONSIBILITIES

  • May lead or serve on library committees and special projects.
  • Occasionally is assigned to the role of Person in Charge (PIC) for the Rawlings Library including oversight of safety, building security and of the security guard on duty.
  • Performs other duties as needed.

QUALIFICATIONS

Education and Experience:

  • A Masters Degree in Library Science from a college or university accredited by the American Library Association is required.
  • Two years’ professional level library experience and experience working directly with the public is required.
  • Supervisory experience is preferred.

Skills and Abilities:

  • Leadership skills including the ability to plan, implement and influence others. • Knowledge of professional library principles, methods, and practices.
  • Current knowledge of trends in libraries.
  • Excellent communication skills necessary to establish and maintain good working relationships with library staff and customers; able to communicate well with people of all ages, demographics, ethnic backgrounds, and ability levels.
  • Problem solving skills with the ability to ease tense situations.
  • Supervisory skills including scheduling work and managing performance.
  • Strong computer skills with the ability to quickly learn and use a variety of computer equipment /programs, digital devices, e-resources, and new technologies.
  • Ability to conduct complex reference interviews, to analyze requests and to apply research skills to locate specialized information or provide customers with alternative sources.
  • Ability to provide efficient, courteous public service and present a positive image of the library in attitude, appearance, and performance of duties.
  • Ability to apply policies and use independent judgment within procedural boundaries.
  • Ability to function under flexible and changing conditions.
  • This positions requires the ability to work effectively with the underserved population to include mental illness, addiction, homelessness, troubled youth, human welfare, and exclusion issues.

Physical Requirements: Must be able to move objects weighing up to 50 pounds and push /pull a fully loaded book cart weighing up to 200 pounds.

Other Requirements: Must be able to work a flexible schedule including days, evenings ,and weekends. Must submit to and successfully pass a criminal background investigation.

Salary: The current salary range for this position is $59,406.53 - $86,139.47. The anticipated hiring range is $60,500 - $72,000 annual.

Benefits: PCCLD offers health insurance including a tele-health service, dental and vision insurance, HSA and FSA plans, employer-provided life insurance, and 401(k) and Colorado PERA retirement plans. The library district provides paid leave in the form of 11 paid holidays, paid vacation, sick and personal time off. Some positions may qualify for the Public Service Loan Forgiveness Program.

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